Jackpot City Casino
Online Casino Review
Jackpot City casino is an online casino that was established in 1998 as one of the pioneering establishments for casino gaming over the internet. The casino currently offers over 450 games, along with different jackpots, promotions, and rewards that are included around the year. It supports keeping players a priority by utilizing strict security measures and software auditing for the purpose of fair play. Jackpot City also has a customer support service that is available through different options, a VIP club to recognize player loyalty, and a mobile version of the website for tablets and phones.
Casino Theme and Layout
The casino is designed to represent its name in the same fashion, with the home page and background styled after an urban setting, quite similar to the lights and atmosphere that would be seen in Las Vegas. Links and buttons within the theme incorporate the same style, with simplicity and convenient access being the priority when players first visit the home page. Quick links to the home page are at the top of the site, along with a description of the casino, information regarding promotions, and quick access to the live chat feature. Players may also change the language according to their region at the top of the site.
A Brief History of Jackpot City
The casino got its start many years ago and grew to prominence mostly through a major marketing campaign that reached many prospective players. Being founded during the fledgling years of the internet’s popularity allowed Jackpot City to ride the wave of online technology into the modern times and gain tremendous success with its long-standing reputation and appeal. As a result, the casino stands out as a well-trusted and frequently visited source for gaming, according to its players.
Casino Licensing and Certification
Jackpot City casino is licensed by the government of Malta and operates in compliance with said licenses, which is an indicator of the strict guidelines that the casino must adhere to. This particular group of licenses carries a lot of weight in the industry due to its reputation for a safe environment in which to play. The establishment holds a few different licenses in relation to the operation of the casino, its related lottery-style and casino games, and poker games. Jackpot City is certified by eCOGRA in its fairness of gameplay, due to the Random Number Generator that guarantees balanced odds and PlayCheck service to see individual gaming and payout history that are in use by the site.
There are a variety of gaming styles offered at Jackpot City casino, making its appeal more diverse to address the demands of different players. The games are available in a downloadable format in which the player receives over 450 selections to choose from. The other option is instant play from any supported browser, which narrows down the gaming selection to about 250 games. Slot games take up the vast majority of these numbers, with over 300 titles available through the casino that range from classic style slots that have 3 reels and vintage fruit slots, to newer 5 reel video slots that incorporate more paylines, and slots with progressive jackpots that constantly increase based on how many users are playing the game. Other offerings include the classic table games roulette (available in American, French, or European styles) and blackjack, along with video poker games and more lottery-style titles like scratch cards or Keno. Players can also find craps and baccarat games at the casino, in addition to multi-player tournaments in many of these same categories.
Live Dealer Games
This casino features a live dealer collection of games at its site. This special format combines the online game’s convenient style with an actual dealer who controls the progress of the gameplay with advanced audio and video technology. There are 3 games styles offered at Jackpot City in the live dealer format: roulette, baccarat, and blackjack. These table games can be played with other real players from different countries around the world in the live setting. Players are granted the option to be at the table simply as an observer, or to sit down and play at the table for real money.
The Casino’s Mobile Format
Jackpot City offers many of the same gaming titles that can be found on the site in a mobile format as well. The site itself and its games are altered to be supported with the touchscreen capability that is on mobile devices, and the software for the mobile app is available on devices that support iOS and Android operating systems. The major selling point for the mobile game format is the popularity of phones and tablets amongst players and the convenience of being able to play at the casino while away from home.
New Gaming Selection Highlights and Software
The Jackpot City casino is one of a handful of online casinos that uses Microgaming as the sole provider for the software platform, so the developer’s comprehensive game collection is exclusively represented at the site. Microgaming offers varied selections ranging from classic card games to advanced video slots, therefore representing most styles of gaming that are found in offline land-based casinos. Games that are released at Jackpot City work in conjunction with the titles that have recently been developed by Microgaming.
Following is a list of some of the newest games available:
Rugby Star – This is a new video slot game themed after the popular sport that features 5 reels and 243 payways which are permanently enabled. Additionally, the game houses bonus features including the special Rolling Reels function, which will replace winning symbols with new ones on the same spin until no winning combinations are present. The game also features a free spins round that automatically adds up to a 10x multiplier trail on every payout won during the bonus.
Bridesmaids – This online video slot is based on the blockbuster female comedy and features 5 reels with 40 paylines. Graphics and scenes from the actual movie are used in the video slot with the express permission of the studio. The slot includes wild and scatter symbols with bonuses that offer various different rewards, such as free spins or straight credit payouts that will be awarded to the player’s wallet. Players are able to access information regarding the game’s payout through the paytables, which are included in the game’s interface.
Titans of the Sun – This new offering is actually a series of 2 different video slot games, individually named Hyperion and Theia. These slots have a mythological theme to the gameplay and background. Both games come with 15 paylines and 5 reels, with the symbols being stacked 3 rows high. According to the developer, the highlight of the game is the featured cutting-edge audio and visuals, which work to improve the appeal of the gameplay itself. The slots include special features such as free spins and stacking wild symbols to enhance the payouts for the player.
Hot as Hades – A video slot with a comedic twist on a mythological theme that features a special 3D design in both its visuals and animations. The slot comes with 5 reels and 20 paylines that are set against a background of expertly-crafted graphics with advanced audio to match. Players should immediately notice the simple design to the layout of the slot, in order to make the game easily operated by users of any skill level. This game features a special bonus trail that has 5 different levels and allows players to win up to 100,000 coins.
Terminator 2 Multiplayer – Though the original version of this slot was released in 2014, it is making another appearance with a new tournament format that lets players game against each other for prizes. The slot is based on the thrilling action movie of the same title and features 5 reels with 243 payways. Various special features in the game include wild and scatter symbols, a free spins round that increase the payways to 1,024 lines, the special T-800 bonus, and a T-1000 symbol that turns into the highest paying symbol to maximize payouts.
Promotional Offerings at the Casino
As with many online casinos, Jackpot City uses a system of bonuses and promotions to encourage players to spend their time at its website. These bonuses come in many different styles with certain stipulations in order to take advantage of them. The promotions and bonuses are geared towards both new players and existing players who frequent the website. Bonuses include different types of rewards with promotional occurrences spread out during the year.
Deposit Matching Bonuses
New members who are signing up to play at the casino will be eligible for a welcome bonus. This bonus is worth up to 500 and is split in two parts as a deposit matching bonus. On the player’s first deposit, the casino will match any amount of money up to 200, therefore doubling the initial deposit. Following this the casino will also award the player with a matching bonus based on their second deposit. This bonus has a value of up to 300, but stays at that limit even if the player deposits more funds. The two-part welcome bonus cannot be split to maximize the bonus credits in any way other than 200 matched for the first deposit and 300 matched for the second deposit.
Though many online casinos offer referral bonuses when the player has a friend who is not yet a member of the casino sign up at the website, this is not available in any of Jackpot City’s promotional offerings.
Player Loyalty and Cashback Bonuses
Jackpot City offers cashback loyalty rewards to players who game at the site. This bonus works based on how many credits the player spends at the casino. For every 10 credits that are bet on a certain game, the player can receive anywhere from 1 to 3 loyalty points based on that particular game that is being played. These loyalty points can then be redeemed for more cash to be honored to the player’s account as extra credits.
Bonuses with No Deposit Required
The casino does offer a no deposit bonus through its site, though the bonus is only available to new players in Australia or New Zealand and has a value of AUS$25. When signing up at the site, the player will have to use the proper promotional link to obtain this bonus, register at the site, verify the account via mobile device, and then check online to see if the credits have been added to the new account. The no deposit bonus can be awarded in addition to the sign up matching bonuses which adds slightly more value to signing up as a new player.
VIP Club and Exclusive Benefits
The casino offers a VIP program, which consists of a point-based system that will award players based on their frequency of deposits with the site and how many credits are spent on games. These credits turn into assigned VIP points which eventually make the player eligible for the club and its exclusive promotions. VIP players receive various perks like free spins beyond what is available normally, extra credits, and bonuses which are redeemed at the site. The players who are part of this program also have enhanced access to 24/7 support for any inquiries that may arise.
Additional Promotions and Events
Other promotions from Jackpot City are events that will occur throughout the calendar year. The frequency of the event depends on its category and can range from daily to annually. Events such as these typically work in the form of contests or special promotions that award the player for betting credits on a certain game title. Rewards from these events include extra free spins, more credits honored to the player’s account, and straight cash prizes that can be redeemed. The events have different themes and the casino provides a calendar for these events so the player is able to see what will be happening in the near future.
Customer Service and Payment Support Options
In order to efficiently address the needs of players who are gaming at the website, Jackpot City includes a customer support system that is available 24 hours a day and 7 days a week, with various methods for contact and payments. The staff and management who work at Jackpot City are professionals with years of combined experience in the online gambling and casino industry. These representatives communicate directly with players and are trained to handle various situations regarding general experiences at the casino and payment issues. The casino also recognizes the importance of responsible gambling, and in turn offers resources and various links where the player can receive help if they are at risk for a gambling problem. Players can set deposit limits on their accounts to ensure that overspending is not possible. Additionally, the casino offers the option for the player to lock their own account for a self-exclusion period of 6 months. The casino will not send any promotional media to the player during this time. Playing at Jackpot City is prohibited to players who are under the age of 18, or not of legal age based on laws and regulations in their local jurisdictions.
Options for Deposits
Regarding deposit methods, players will be able to use a variety of sources. The most popular options for deposits are through online tellers or virtual wallets, and companies like ClickandBuy, Skrill, Neteller, and Click2Pay work with Jackpot City in processing these types of transactions. Players can also use a Visa or MasterCard credit card to make deposits, which are kept safe through encryption software. PayPal and direct deposits from a banking account are available too. An alternative method for payment is using a personal check to deposit funds at the casino, but this method’s timeframe is largely dependent on the time it takes for the check to arrive and be processed.
Options for Withdrawals
Most of the sources that can be used for deposit are also available to make withdrawals from the casino, although MasterCard is not supported for withdrawing funds. The player can use online tellers, Visa credit cards, and PayPal services for receiving money from the casino. Most withdrawal requests are completed within 48 hours, with an expedited timeframe made available to VIP members that typically takes 24 hours for funds to be available. During this time, the transactions enter a pending process and the player has the option to reserve this and keep the credits at the casino. All transactions for the site are handled by DataCash, an e-merchant that uses advanced security technology to protect payments and prevent loss.
Customer Service Contact Options
There are a few types of contact that can be used for communication with Jackpot City’s customer support. By far, the most popular method is the live chat function that is included right on the site’s home page, because it is the fastest way to be put in touch with a representative. This form of contact with the casino is almost instantly available. Other ways to reach the casino include e-mail and a dedicated group of phone numbers for different regions. When using either e-mail or a phone call to make contact with the casino, it may take as many as 48 hours to receive a response. However, the typical wait time for any communication by e-mail is approximately 2 hours.
Legality and Casino Policies
Specific Regions Eligible for Play
This casino is available for use in Austraila and New Zealand, with support for the local currency and all games made available for real money play. The casino is also supported in Canada, and supports the local currency. All games are available for real money play in Canada as well. This casino can be used by players who reside in the UK, and will support transactions with the local currency. The entire selection of games is accessible for UK players. Other regions eligible to access Jackot City are listed on the website. If a player attempts to use the website from a prohibited region, they will be immediately blocked.
Summarized Review of Jackpot City
Jackpot City has been in existence for 17 years now, so it is evident that the casino’s solid reputation has helped it to remain in the industry for such a long period of time. This is first and foremost due to their strict security and fair play policies. The gaming selection at the casino is impressive, with a major emphasis on the slot games that are available. However, one downside is the casino’s sole use of Microgaming software as the provider for the games. Players can trust this casino when it comes to fairness and secure transfer of data, because the casino is quite transparent with information regarding data protection and audit results. The payout frequency for the site is 97.48%, which should be expected from such a popular source for real money gaming.
This casino offers good payment options and customer support options, though the phone numbers are a bit difficult to find if that is a player’s preferred contact method. For new and existing players alike, promotional benefits from playing at Jackpot City are good and offer a variety of different ways to earn extra credits that can be used at the casino. The mobile version of the casino works well and offers all of the same games from the full site, with a great focus on convenience for players who are away from a desktop or laptop computer.